FAQ

I have lost my certificate. Is it possible to apply for a new one?
It is possible to apply for a replacement certificate; a processing fee of € 35 will be charged.

Is it possible to review the exam?
For a fee of € 80, a target-actual comparison can be performed at our business premises in Bamberg, Germany. Conducting a target-actual comparison means that you will be presented the exam questions along with the solutions. You will have a time limit of 15 minutes to conduct this review. Subsequently, you will be denied access to the questions that are currently being used in the exam.

If I do not pass, is it possible to take the exam again?
Yes, you can re-take the exam; however, you will be charged another exam fee.

Do I have to meet any requirements to participate in the Foundation Level?
No.

Is it possible for me to take the Advanced Level exam immediately without first passing the Foundation Level exam?
No. Before you are eligible to take the Advanced Level exam it is mandatory for you to have passed the Foundation Level exam.

Will I incur any other fees besides the exam fee?
No.

Will I have to attend a course before I sign up for the exam?
No, attending a course is a choice you make at your discretion. You can also take the test right away. However, we recommend you attend a course offered by an accredited company.

Will you notify my supervisor/employer as to whether I have passed or failed the exam?
No.